Frequently Asked Questions

Share your exact location or a nearby landmark, your vehicle make and condition, and where you want it taken. If you are somewhere unsafe, tell us right away so we can prioritize reaching you quickly.

Move safely away from traffic if you can, turn on your hazard lights, and stay visible. In cold weather, keep warm and stay with your vehicle when it is safe. We will reach you soon.

Yes. Tell us your preferred shop, home, or another destination and we will take your vehicle there when possible. If you are unsure, we can suggest options and confirm the drop off point before hauling.

Yes, take valuables and important items with you before we haul the vehicle. Towing companies are not responsible for personal belongings left inside, so clearing them out protects you and keeps what you need close.

We offer jump starts, tire changes, fuel delivery, and lockout service. Sometimes a quick fix on the spot gets you back on the road without a tow. Just tell us what happened when you call.

If police ordered the tow, call the non emergency line. For a private property tow, contact the property or parking authority. When we perform the tow, call us and we confirm location and release steps.

Bring your photo identification, proof of ownership such as title or registration, and proof of insurance. Some releases need a court order or lienholder consent, so call ahead and arrive with the right paperwork ready.

Often yes, with the right authorization. Many lots require a notarized letter from you plus the other person's identification and proof of ownership. Confirm the exact requirements before sending anyone so the release goes smoothly.

A private property tow removes vehicles parked without permission and is arranged by the property owner. A police impound is ordered by law enforcement and may need a court order or hearing before its release.

Yes. We handle private property towing for landlords, businesses, and property managers, following local rules and proper signage requirements. We remove unauthorized vehicles promptly so your parking stays open for the people who belong there.

The lender takes the vehicle after missed payments, then usually notifies you about next steps. Rules vary by state, so contact your lender quickly about reinstating the loan, retrieving belongings, and the timeline before sale.

Yes. Personal items inside the vehicle still belong to you, not the lender. Contact your lender or the recovery company right away to arrange pickup, and document what you left inside so nothing goes missing.

Yes. We support lenders, banks, and credit unions with discreet, legal recovery. We follow every requirement, avoid any breach of the peace, and document each step, protecting your interests while recovering the vehicle safely throughout.

Yes. We buy vehicles in almost any condition, including wrecked, unwanted, and non running cars, plus ATVs, recreational vehicles, and military PCS vehicles. Tell us what you have and we will handle the pickup quickly.

Yes. S&S Towing & Recovery reaches remote breakdowns along the Dalton Highway, Elliott Highway, and Taylor Highway near North Pole, Alaska. Our drivers arrive ready for long distances and the harsh winter conditions.